January 2026 Update

Check out my latest articles and news!

Articles

Training to Be Nice: Employees shouldn’t need training to be nice, but sometimes that’s exactly want they need. Here’s what it should cover.

TAS Case Study: Engineering Firm Outsources to Maximize Growth: An engineering firm outsources telephone work to a telephone answering service.

The Two Extremes of Self-Publishing: Avoid these two extremes of self-publishing: Astute authors can indie publish if they don’t take shortcuts and avoid the trap of perfection.

Quote of the Month

“It is better to offer no excuse than a bad one.” -George Washington

News and Updates

My newest book, The Profitable Answering Service is now available in ebook, audio, paperback, and hardcover.

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Author Peter Lyle DeHaan, Ph.D.
Changing the world one word at a time.
Books: Call Center Connections, Healthcare Call Center Essentials, and more.